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Fees and Payments

Fees and Payments

Hehua does not levy any fee for browsing the Platforms. Hehua may, in future, consider levying fees on the Users for using the Platforms as a whole, or for use of certain features of the Platforms. In such an event, you agree to pay any such fees, as applicable. Hehua does not covenant or guarantee providing you with a notice prior to enforcing such a levy of fees. Your continued usage of the Platforms after such change in the fees will be considered to be your acceptance of such changes.

In order to ensure User convenience, Hehua offers multiple payment options to Users. Hehua, without prior notice to Users, reserves the right to add or delete payment options from the ones listed below:

1.1. Payment through net banking facilities;
1.2. Payment through select credit cards;
1.3. Payment through select debit cards;
1.4. Payment through cash on delivery;
1.5. Payment through Hehua’s native closed loop prepaid payment instrument (“Hehua Wallet”);
1.6. Payment through prepaid payment instruments and electronic wallets;
1.7. Payment through equated monthly instalments (“EMI”);
1.8. Any other payment option as may be provided by Hehua from time to time.


We accept cards with MasterCard, Visa, Discover and American Express symbol.
Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.
Encrypted transaction for your safety
Hehua guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.
You will be charged when we ship your order
If your card transaction is approved, the amount will be reserved immediately and an order confirmation will be sent to your email address. Your card will not be charged until we ship your order.
If your card transaction isn’t approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.


Pay in just a few steps:
1. Select PayPal as your payment method at the checkout.
2. You’ll then be redirected to the PayPal website to proceed with the payment.
3. If you’re already a PayPal customer, you can log in with your user details and confirm the payment. If you’re new to PayPal, you can create a PayPal account and then confirm the payment.
4. You’ll then return to and your order and payment will be complete!

The payment options referred to above shall hereinafter collectively be referred to as “Payment Options”. While reasonable endeavours are made to offer the Payment Options through varied banking channels, presently, Hehua accepts payments only from major, select banking avenues. The list of banking channels from which Hehua presently accepts payments have been set out under the Frequently Asked Questions which may be accessed here. Hehua does not accept payments made through international debit/credit cards.

It is expressly clarified that accepting a User’s payment through the Payment Options is solely at Hehua’s discretion. Hehua reserves the right to reject payment from a User through the Payment Options for any reason whatsoever. In order to further validate a User’s transaction, Hehua may request the User to submit a copy of the User’s photo identity proof (such as the User’s PAN card), failing which, Hehua reserves the right to reject a User’s payment made through the Payment Options.

While using the Payment Options, Users agree to provide correct, complete and accurate financial information such as credit/debit card details or prepaid payment instrument account details which may be stored by Hehua’s third party payment gateway provider. Users shall not use a credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User has not been lawfully authorised to use. The User shall solely be responsible for the security and confidentiality of his/her financial information. Hehua disclaims all liabilities that may arise as a consequence of any unauthorised use of the User’s financial information and/or identity, including, details relating the Payment Options.


Hehua shall not be held responsible and shall not assume any liability in respect of any loss or damage suffered by a User owing to:

1.2.1. a lack of authorisation for any transaction, including such transactions carried out on gift cards and vouchers issued to Users as a part of Hehua’s promotions;
1.2.2. the exceeding of the credit/debit limit mutually agreed between the User and the issuing bank;
1.2.3. any payment issue arising out of technical glitches occurring during a transaction;
1.2.4. a declination of transaction for reasons beyond Hehua’s control.

Hehua reserves the right to impose limits on the number of transactions a User may undertake over the Platforms. Should the User exceed such transaction limits imposed by Hehua, Hehua reserves the right to refuse to process such transactions. Hehua may refuse to process transactions emanating from Users who have suspicious or questionable transaction history on the Platforms. Should Hehua be dissatisfied with the credibility of a User or the genuineness of a transaction carried out on the Platforms, Hehua shall have the right to reject such transactions. Hehua may also choose to delay the dispatch of Products purchased by such Users or cancel the entire purchase at its sole discretion. The User agrees that Hehua shall not be liable for any damage, interests or claims resulting from Hehua’s decision to not process a transaction or delay in the processing of a transaction on account of a User’s suspicious activity on the Platforms.

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